If you are in need of an experienced Training Specialist or Training Manager, you can stop your search. Having spent the past 18 years in the computer support industry as a Senior Trainer, Training Manager, and Technical Writer, I am ideally suited and eager to support an organization that has high customer service and retention standards.
I have designed, written, and delivered curriculum that has been used world-wide to phone agents, teaching them to put their customers above all else, and to look to their own experiences as consumers to deliver outstanding experiences to their customers.
I also designed "Train the Trainer" training that was adopted world-wide.
This gave subject matter experts that are not specifically trainers the skills needed to competently deliver their expertise in a classroom setting. I am also a dedicated leadership trainer, certified to deliver Franklin Covey and Achieve Global leadership courses. I have trained all team managers on both soft skills and systems needed to manage their teams.
Using benchmarks and frequent knowledge measures (both written and practical), I was able to analyze both the effectiveness of developed training and the comprehension of the trainees, so that adjustments could be made to the curriculum for peak effectiveness.
I would welcome the opportunity to talk to you and your team to further demonstrate the assets I would bring to your organization.
Bethany District - Beaverton, Oregon
Yahoo! IM: 'dsbrewers'